How to request deletion
Use the contact form and choose the topic “The Holohabits app”. Write that you want your account deleted, and send it from the email address associated with your account. We use this to verify your identity before deleting your data.
If you would rather write to us, post the request to Biohacker Center Platform OÜ, Tööstuse 43-100, 10411 Tallinn, Estonia. Include the email address on the account so we can find it.
What gets deleted
Your account and the customer information and biomarker data held under it: your profile, your biomarker results and reports, anything you entered in the app, and the messages you sent us about the account.
Where you worked with a practitioner, your practitioner is the controller of your consultation record. We erase our copy. Contact your practitioner to request deletion of their copy.
What we have to keep
We retain the following records after account deletion for accounting, consent documentation and security:
Accounting records of anything you purchased, for as long as tax law requires. Consent records, kept as proof that consent was given and withdrawn. Access-audit logs, which record staff access to client records and are kept for 730 days.
None of these are used to rebuild your profile or to contact you. Purchases made in the HOLOLIFE Center store are held by the store under its own policies, so a deletion here does not erase your order history there.
How long it takes
We confirm receipt of your request and act on it without undue delay and in any case within one month, as Art. 12(3) GDPR requires. If the request is complex, we may extend the response period and will explain why within the first month. We notify you when deletion is complete.
Deleting your account is permanent. We cannot restore the data afterwards.
Contact and privacy rights
Holohabits is operated by Biohacker Center Platform OÜ (registry code 16795881), Tööstuse 43-100, 10411 Tallinn, Estonia. This entity operates the website, the practitioner platform and the mobile app.
Erasure is one of several rights you hold over your data; the privacy policy covers the rest, including access, portability and objection. You may also complain to the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon, Tatari 39, 10134 Tallinn) or to the supervisory authority where you live.