Terms of Service

Holohabits is operated by Biohacker Center Platform OÜ (registry code 16795881), Tööstuse 43-100, 10411 Tallinn, Estonia. You can reach us through our contact page.

Holohabits is a wellness and nutrition optimisation service. It does not diagnose, treat, cure or prevent any disease, it is not a medical device, and it is not a substitute for care from your doctor. This applies equally to your biomarker report, your Western Lifestyle Index, your practitioner consultation and every answer the in-app AI assistant gives you. The assistant is an educational tool, it can be wrong, and it must not be relied on for a medical decision. If you have symptoms that concern you, see a doctor. In an emergency, call your local emergency number.

Test kits are sold and fulfilled by the HOLOLIFE Center store, and the purchase itself is governed by that store’s terms, shipping policy and refund policy, which you accept at checkout. Prices shown on this site are read live from the store; VAT and shipping are calculated at checkout according to your country. Each purchase is a single payment with no subscription.

Because a test kit is a sealed health product, your statutory right of withdrawal ends once the seal is broken. An unopened kit can be returned under the store’s refund policy.

You must be 18 or older to order, and you may only submit your own sample. Results depend on you following the collection instructions; a sample that arrives spoiled, insufficient or unlabelled may not be analysable, and we will tell you if a replacement is needed. Turnaround times are estimates, not guarantees.

Your consultation is delivered by an independent practitioner. They are responsible for their own professional judgement and advice.

Keep your account credentials to yourself and tell us if you think someone else has them. The mobile app does not use a password: your account is held by a recovery code issued when you first open the app. Anyone with that code can access your account, including your biomarker results. Store it securely, and do not share or photograph it. We cannot restore an account whose code has been lost, and we cannot help if someone else uses a code you gave away.

You agree not to:

• impersonate anyone, or submit a sample or personal details that are not yours;
• post content to tribes, challenges or leaderboards that is unlawful, hateful, harassing, sexual, or that reveals someone else’s personal information or biomarker data;
• upload other people’s medical documents or photographs to the AI assistant;
• present the service, the assistant or your results as medical advice to anyone else;
• scrape, reverse engineer, resell or attempt to break the security of any part of the service.

You keep ownership of what you post in tribes and challenges. You grant us a non-exclusive licence to host, display and distribute it within the app so the feature works. We may remove content or suspend an account that breaches section 6, and we will tell you why unless we are legally prevented from doing so. Members are responsible for their own posts. Do not treat those posts as advice.

The service, its interfaces, the Western Lifestyle Index and the Holohabits name are ours or our licensors’. Your results, your report and anything you write remain yours.

We work to keep the service available but do not guarantee uninterrupted or error-free operation, and features may change. To the extent permitted by law we exclude liability for indirect or consequential loss, and our total liability is limited to what you paid us in the twelve months before the claim. Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or your statutory consumer rights.

How we process customer information and biomarker data, including what the AI assistant receives, is set out in the privacy policy, and cookies in the cookie policy.

We may update these terms and will notify you of material changes in the app or by email. The date at the top shows the latest update. You can stop using the service at any time and ask us to erase your record. We may end your access for a serious or repeated breach of section 6.

These terms are governed by Estonian law, and disputes go to the courts of Estonia. If you are a consumer in the EU, this does not deprive you of the protection of the mandatory law of the country where you live, and you may use the European Commission’s online dispute resolution platform.